Please note that from 1st July 2021 All EU customer orders will incur custom fees regardless of order value. It is the responsibility of the customer to pay this charge.
Orders valued €22-€150 are likely to be subject to customs clearance/handling fee upon arrival at the border of your country.
Orders valued €150+ will also be subject to vat in addition to the customs/handling fees.
Any charges are completely out of my control, and are charged to you directly by the shipping handler, who will notify you before releasing your goods to you, or in some cases after delivery.
Each country determines it's own rates and i cannot predict if they will be applied/how much your country will charge as it it depends on each item within your order (as taxidermy items will have a different rate to jewellery).
If an order is returned to me on the basis of a refusal to pay the fees due, i will only be able to partially refund your order - less shipping costs and any costs incurred to me from customs.
The new customs checks may also cause delays, please be aware your tracking information looks the same from my end as the shipper to you as the customer and cannot see any additional info or chase orders unless they are more than 30 days overdue.
If you require any further help you are welcome to contact me directly through the contact form page or via email at firstname.lastname@example.org